Store Policies
Store Policies
At FWDG, we believe in keeping things simple and straightforward. Below you'll find our general store policies covering payment, order storage, pricing, and account information. For details on returns and cancellations, visit our Returns page. For warranty and protection plan information, visit our Warranty page.
If you have any questions, we're always just a phone call away at 843-891-1060.
Payment & Deposits
All orders at FWDG are required to be paid in full or financed at the time of purchase. Our team is happy to walk you through your payment and financing options in-store so you can choose the method that works best for you.
Order Storage
We know that sometimes your home isn't quite ready for new furniture — whether you're in the middle of a move, a renovation, or just waiting for the right moment. FWDG is happy to hold all non-clearance merchandise free of charge for up to 90 days after it has been received at our warehouse.
After the 90-day mark, a storage fee of $100 will be applied on the 1st of each month until the item is delivered or picked up by the customer. This policy helps us manage warehouse space while still giving you the flexibility you need.
Price Quotes
All price quotes provided by FWDG reflect pricing at the time the quote is created. Quotes are subject to change due to product availability, manufacturer price changes, or promotional pricing expiration. If you've received a quote and want to confirm current pricing, just give us a call and we'll be happy to help.
Clearance & Closeout Purchases
All sales of clearance and closeout items are governed by our store policy. These items are sold without warranty, as is, with no returns. No services will be performed on clearance or closeout merchandise. These are great deals, and we want to make sure you feel confident in your purchase before completing the sale.
Returned Checks & Past Due Accounts
A $30 service charge will be applied to all returned checks. A $5.00 statement fee and a past due charge equivalent to 36% APR will be assessed on past due accounts. Should these procedures not resolve the past due balance, further action may be taken through the court system.
Frequently Asked Questions
Do I have to pay in full at the time of purchase?
Yes. All orders must be paid in full or financed at the time of purchase. Our team can walk you through your financing options in-store.
How long will FWDG hold my furniture?
We'll store non-clearance merchandise free of charge for up to 90 days. After that, a $100 monthly storage fee applies until the item is picked up or delivered.
Are clearance items covered by a warranty?
No. Clearance and closeout items are sold as is, without warranty, and are not eligible for returns or services.
Is my price quote guaranteed?
Price quotes are valid at the time they're created but may change based on product availability, manufacturer pricing, or promotional expiration. Contact us to confirm current pricing before purchasing.
Where can I find the return policy?
Full details on returns, cancellations, and our mattress comfort guarantee are available on our Returns page.
Need Help?
If anything is unclear or you'd like to talk through our policies before making a purchase, we're here for you. Text us at 843-891-1060 or visit us at 745 Robert Smalls Parkway, Beaufort, SC 29906. We want you to feel confident every step of the way.