Track Your Delivery

Enter your Sales Order # or your Phone Number associated with the order to track your delivery time.

HOW DO I PREPARE FOR MY DELIVERY?

Preparing for your delivery:

  • Have an adult, 18 years of age or older, be present to accept any delivery.
  • Re-measure to make sure your new furniture will fit in your home.
  • Clear the room and decide where your new furniture will be placed.

All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the delivery date listed on your invoice may vary based on product arrival.

During your delivery: If for any reason you are not completely satisfied with your new furniture or its installation, contact our customer service department prior to the delivery installers leaving your home.

You also have the option to pick up your furniture purchase at our local warehouse, free of charge. You will have the option to select delivery or pick-up at checkout.

HOW DO I PICK UP MY FURNITURE PURCHASE?

Preparing for pickup:

  • Call our Customer Service Department to confirm that your furniture is ready for pick up.
  • Re-measure to make sure your new furniture will fit  in your home.
  • Make sure your vehicle is large enough to safely transport your new furniture.
  • Pack straps and blankets to properly secure your new furniture and ensure its safe ride home. 
  • We don’t condone loading furniture or mattresses on the roof of your vehicle. Should you choose to load this way, you’ll be asked to sign a waiver absolving FWDG of any liability to your vehicle and your items purchased. We recommend in-vehicle delivery, securely transporting via a pickup bed, or scheduling delivery with our team of delivery experts. 
  • Keep in mind that we cannot assist in the securing of your product.
  • Any person picking up a purchase must present a copy of the enclosed invoice and a photo ID, and either be listed or authorized on the invoice. If the person picking up is not listed on the invoice, please call our Customer Service Department.

All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the pick up date listed on your invoice may vary based on product arrival.

While you’re picking up: Please inspect all of your new furniture at the time of pick-up. If there are any items that do not meet your approval please inform the FWDG team member assisting you.

HAVE QUESTIONS?

Our goal is to exceed your expectations. If we haven’t, please inform any manager on duty or contact our Customer Service Center either by filling out our contact form or calling 843-524-8695. We will make every effort to satisfy your needs.

INTERNET ORDER INFORMATION: Once you place your order, a member of our staff will reach out to you with turnaround time. Questions: 843-524-8695. We do not ship our inventory. Local delivery or in-store pickup only. 

Don't Miss Out

Join Email Family

The latest trends, new products, & design ideas you'll love
LET'S CONNECT

Follow Us

Connect and follow us on social media for the latest news. 

Customers may experience longer delivery and service part wait times due to supply pandemic supply chain issues. Click To Contact Us For More Info

Join Email

The latest trends, new products, & design ideas you'll love
Name*
This field is for validation purposes and should be left unchanged.

Will be used in accordance with our Privacy Policy

Start typing to see products you are looking for.

Sign in

No account yet?